Tax Software Video/Software Tech Support
About the Course
7 Days a Week 365 days a year Servicing Hours: 8:00AM-12:30AM
Pay for Class
What to Expect
Here is the scope of services and the kinds of tasks one can expect to
handle on a daily basis.
• Inbound phone and video customer service/technical support. Handle technical
support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for Tax
• Interact with customers via phone focusing on software navigation questions as well
as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach
to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.
(Additional equipment required)
Chat Pack Includes: Logitech C170 Webcam, Web around Banner Round Ocean Blue