Tax Software Video/Software Tech Support

Servicing Days



7 Days a Week 365 days a year Servicing Hours: 8:00AM-12:30AM

Language: English

6 Prerequisites

Voice Assessment
Technical Check
Program Assessment
Identity Verification
Pay for Class
Background Check

What to Expect

Here is the scope of services and the kinds of tasks one can expect to
handle on a daily basis.

• Inbound phone and video customer service/technical support. Handle technical
support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for Tax
customers.
• Interact with customers via phone focusing on software navigation questions as well
as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach
to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.


(Additional equipment required)
Chat Pack Includes: Logitech C170 Webcam, Web around Banner Round Ocean Blue