Roadside Assistance

Servicing Days


7 Days a Week 365 days a year Servicing Hours: 24 hours a day

Language: English

6 Prerequisites

Voice Assessment
Technical Check
Program Assessment
Identity Verification
Pay for Class
Background Check

What to Expect

Here is the scope of services and the kinds of tasks one can expect to
handle on a daily basis.

• 24/7 service of inbound calls for roadside assistance and other service requests from client's customers
and/or client account representatives for assistance with items such as:
----------- a vehicle that won't start
----------- flat tire(s)
----------- keys locked inside a car
----------- vehicle out of gas
----------- vehicle in an accident

• Place outbound calls to list of client's service providers to secure appropriate towing assistance to
resolve the customer's needs.
• Possible outbound calls to client, client's customers and/or client account representatives for status and
clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or
client account representatives.
• Probe to identify the need of the customer based on vehicle inoperable situation.
• Identify the customer's location using Google Maps and other client tools.
• Secure a Service Provider to assist the customer, based on the parameters of the policy's program.


(Additional equipment required)
ASD: Arise Secure Desktop flash drive (Purchase on site)