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Energy Customer Service Collections




3 Weeks



Service Pay

About the Course

Servicing Days

7 Days a Week Servicing Hours: 9:00AM-7:00PM

Language: English

6 Prerequisites

Voice Assessment
Technical Check
Program Assessment
Identity Verification
Pay for Class
Background Check

What to Expect

Here is the scope of services and the kinds of tasks one can expect to
handle on a daily basis.

• Review, analyze and respond to customer billing inquires.
• Resolve customer issues or questions.
• Attempt to save customers who may be moving, unhappy with the plan or current rate.
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan.
• Accurately enroll the customer in the correct plan.
•Understand "client call flow" and the State Utility regulation.

(Additional equipment required)
ASD: Arise Secure Desktop flash drive (Purchase on site)

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